If you need to return or exchange an item you purchased online merchandise may be returned, no question asked.
You may return/exchange stock John Marks Co merchandise in its original, unused and unworn condition within 7 days of the purchase date.
Your refund will be processed as soon as we have received and accepted your returned item.
Shipping and insurance charges are not refundable.
Upon receiving your return, the item will be inspected by one of our Gemologists to confirm that the original item has been returned and that it is in acceptable condition.
Custom Orders or Special Orders and modified or altered items cannot be returned.
Please provide a copy of your sales receipt or provide the name of the purchaser.
If using a United States Post Office, mail to:
JOHN MARKS Co
24 N. Bryn Mawr Avenue
Suite 197
Bryn Mawr, PA 19010
If using UPS, ship to:
JOHN MARKS Co
24 N. Bryn Mawr Avenue
Suite 197
Bryn Mawr, PA 19010
Shipping charges from the original purchase are not refundable.
Merchandise returns are authorized to be sent to the PA address listed above within 7 days of purchase as long as the item is in new unworn condition. You are responsible for the cost of shipping and handling the return via the common carrier of your choice. Please securely wrap the merchandise in a box and insure the package for the full retail price of the item(s). Shipping and handling charges are non-refundable.
John Marks Co assumes no liability for the loss of and / or damage to the merchandise while in transit to our return location.
To return your merchandise to John Marks the refund paperwork will be handled through the corporate office which can add a few days time to the processing of the refund. Refunds for purchases made on credit cards will be credited back to the credit card after we receive your return (usually within 15 business days). It may take some additional days to be transacted though our Internet Credit Card Department. Please provide the original sales receipt whenever possible. Returns without Items which has been paid through Paypal will be credited through Paypal.
Return/Exchange policy for items purchased at John Marks Co
You may return / exchange stock John Marks merchandise in its original, unused and unworn condition within 7 days of the purchase date. Special Orders and modified or altered items cannot be returned. Please provide the original sales receipt whenever possible. Returns without the sales receipt may be delayed if the original purchase details are not able to be confirmed..
If the original sale was paid with a check, a check will be issued back to the purchaser from the corporate office and can take up to 15 business days to be mailed from Pennsylvania. Credit card returns will be processed back on the same bankcard.
If you have any questions or concerns about our refund policy, please contact or send us an e-mail.
